Music Non Stop Terms & Conditions
Grufti Limited is a UK registered company No. 6641450
Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
We accept Visa, MasterCard, Switch, Solo, Delta, American Express and Paypal.
We do not charge for any item (including pre-orders) until it is ready to ship, if you have paid using Credit or Debit Card. Back ordered items are not charged until they are shipped. You may supply your credit card information via phone, post or over the Internet. If you have paid using Paypal then the funds have been taken as we are unable to take funds ourselves from your Paypal account. PLEASE NOTE we are UNABLE to accept Paypal eCheque payments.
We make every effort to ensure pricing and item details are correct.
All products remain the property of Grufti Ltd until they are paid for in full.
Shipping And Handling
All prices are subject to postal charges (see postal rates). Most items are shipped within 24 hours our receiving them from our supplier. All orders will be carefully packaged and legibly addressed.
Standard Estimated Delivery Times are :-
UK : 1-2 working days from shipping date.
Europe : 4-5 working days from shipping date.
Rest of World : 7-12 working days from shipping date.
You will receive an email confirming shipment of your order. Please notify us of any undelivered shipments within the following time scales :-
UK : 14 working days from shipping date.
Europe : 21 working days from shipping date.
Rest of World : 28 working days from shipping date.
We are not responsible for the loss or damage of any package shipped to a customer - this is the responsibility of the Postal Service. We are willing to assist you in the investigation of the loss or damage of your package, providing we are informed within the above time-scales.
Our standard postage rates are as follows:
UK 1st Class :- 1st item £1.25, £0.75 per item thereafter
UK 2nd Class :- 1st item £1.00, £0.50 per item thereafter
Europe :- 1st item £2.00, £1.50 per item thereafter
Rest of World :- 1st item £2.50, £2.00 per item thereafter
Heavier and bulkier items will be subject to an additional postage charge.
T-shirts are charged at 50p above the standard UK rate and £1.00 above the standard rate in Europe and the rest of the world:
UK 1st Class :- 1st item £1.75, £1.25 per item thereafter
UK 2nd Class :- 1st item £1.50, £1.00 per item thereafter
Europe :- 1st item £3.00, £2.50 per item thereafter
Rest of World :- 1st item £3.50, £3.00 per item thereafter
12" Vinyl is charged at £1 above the standard UK rate, £2.00 above the standard rate in Europe and £4.00 above the standard rate in the rest of the world:
UK 1st Class :- 1st item £2.25, £1.75 per item thereafter
UK 2nd Class :- 1st item £2.00, £1.50 per item thereafter
Europe :- 1st item £4.00, £3.50 per item thereafter
Rest of World :- 1st item £6.50, £6.00 per item thereafter
All other items are charged at the standard rate unless otherwise stated in the product description.
Ticket booking fee is £3.00 per ticket. Postage will also be charged on tickets at the standard rate.
PLEASE NOTE :- Should a gig be cancelled and the tickets have already been shipped out, we are only able to refund the FACE VALUE of the tickets. Booking fee and postage costs are none refundable. Gig cancellation is beyond our control.
Please note that shipping using our standard rates, does NOT include a tracking number. We are therefore unable to track your parcel once it has left our premises.
A parcel tracking number is only available when you choose Recorded / Special Delivery / International Signed For delivery. We are unable to track parcels sent by any other delivery method.
PLEASE NOTE that the additional charge for shipping Recorded / Special Delivery / International Signed For, will appear ONCE at checkout when your inital order is placed. However, PLEASE NOTE that if your order is part-shipped, it will incur an extra charge for Recorded / Special Delivery / International Signed For delivery, on each additional shipment thereafter.
The MNS part shipment policy means that all goods are despatched as quickly as possible, which may result in several seperate shipments. If you would prefer your shipment to be despatched to you as one complete parcel, please email us at sales@musicnonstop.co.uk and this request will be assigned to your order. We will then charge you for your enitre order in advance and ship your order once ALL your items are in stock.
PLEASE NOTE, if you are paying using PAYPAL, the additional charge for shipping Recorded / Special Delivery / International Signed For, will appear ONCE at checkout when your inital order is placed. However, PLEASE NOTE that if your order is part-shipped we are UNABLE to apply an extra charge for Recorded, Special Delivery or International Signed For.
In this instance, you have the following three options.
1. All additional shipments thereafter are sent either 1st Class / 2nd Class or Airmail. *
2. On request, we can combine your order in one complete shipment.
3. If prefered, you can make additional PAYPAL payments to cover the cost of additional shipment charges.
* Option 1 will be used by default if no contact is made.
Recorded / Special / International Signed For Rates :-
UK Recorded Delivery - extra £1.00 per shipment
UK Special Delivery - extra £4.00 per shipment
Europe / Rest Of World Int Signed For Delivery - extra £4.00 per shipment
Due to the amount of lost parcels in particular countries, we are only able to ship to the following countries using the 'International Signed For' method of Posting :-
Albania, Algeria, Argentina, Armenia, Azerbaijan, Bahrain, Belarus, Bosnia And Herzegovina, Brazil, Chile, China, Colombia, Costa Rica, Cuba, Ecuador, El Salvador, Georgia, Hungary, India, , Kuwait, Macedonia, Mexico, Morocco, Paraguay, Peru, Puerto Rico, Romania, Russian Federation, South Africa, Sri Lanka, Taiwan, Ukraine, United Arab Emirates, Uruguay.
PLEASE NOTE
If you need to change the delivery address of an order that has already been placed, then you must email us to let us know the new address. Changing your address within your account, will NOT change your address in any orders already placed.
If you require any further assistance / clarification / information about our postage rates / policy, then please contact us.
Pricing Information
- All prices are displayed in UK Pounds Sterling initially.
- Prices are viewed in the currency your country, however please note that these are ESTIMATES and should be used as a GUIDE ONLY. As exchange rates are subject to change on a daily basis, prices may differ from when you receive your debit/credit card statement.
- All prices are subject to change.
- We are not responsible for any typographical errors.
- We are not responsible for errors in the descriptions of items.
- Release dates are subject to change.
- Every effort is made to keep the website inventory current and up to date.
- Items are subject to being out of stock, out of print, or deleted at any time.
- Please notify us regarding any errors or discrepancies concerning our website.
- All products for sale on the MNS website are brand new.
- Occasionally, items arrive without plastic shrink-wrap. We guarantee that unwrapped products are new items.
Any attempt to obtain goods from this web site by using false details will be reported to the relevant authorities.
Concert/Gig Ticket Delivery
Your tickets are guaranteed once your order is placed, however due to promoter issues in the past, we only process and despatch your tickets approximately 2 weeks before the date of the event. This enables us to smoothly deal with any last minute changes to the event including cancellation.
PLEASE NOTE :- Should a gig be cancelled and the tickets have already been shipped out, we are only able to refund the FACE VALUE of the tickets. Booking fee and postage costs are none refundable. Gig cancellation is beyond our control.
Back Orders
If your item is not in stock, we will back order it for you. You will always be emailed to be kept aware of the situation. We make all reasonable endeavors to meet any stated delivery dates, however, any delivery dates given are only estimates and can change for reasons beyond our control.
Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
Credit Card Security
All Credit Card information is held securely with our third party payment providers, SecureTrading (www.securetrading.com) and Paypal (www.paypal.com).
Guarantee
All advertised items come with the manufacturers standard warranty. Unless otherwise stated.
Complaints
In the unlikely event that you have a complaint about any aspect of dealing with Grufti Ltd email us at sales@musicnonstop.co.uk or please telephone us as soon as possible on +44 (0)113 275 1374. We hope that we can deal with your problem in just a few moments on the telephone. However, if your complaint is more complex and is submitted in writing we promise to:
- acknowledge complaints within 5 working days
- advise you of how long we feel it will take to resolve the complaint
- keep you informed throughout the process
Cancellation and Returns Policy
Once an order has been placed, you will have the right to cancel the order at any time prior to shipment without reason. If you are a customer, you may cancel your orders within 7 days following the receipt of the goods. Under these conditions Music Non Stop would return your money within 30 days of the cancellation. Depending upon the reason for cancellation, you may have to pay the cost of returning the goods to our store. In the unlikely event that you wish to return goods to us you must contact us first to obtain a returns authorisation code. All goods must be returned in the original packaging and complete with all booklets etc within 14 days of cancellation date. Unless Music Non Stop arranges collection, the cost of returning the goods must be met by the purchaser together with any insurance costs. The risk of any returned goods not collected by Music Non Stop is wholly with the purchaser.
Damaged or Defective Goods
You should inspect the goods when you receive them for physical defects or damage. If you find any such physical defects or damage you must tell us within 7 working days of delivery. This will enable us to make the necessary claim on the relevant Mail insurance. We will then arrange for the safe return to us at no cost to yourself. You will be offered a refund or replacement at your discretion, replacement is subject to availability.
MNS Loyalty Scheme
All customers who make a purchase at MNS are automatically entered into the MNS Loyalty Scheme.
The Music Non Stop Loyalty Scheme works by awarding a cash sum to a customers loyalty account, every time an individual order is placed. The loyalty bonus is awarded for the value of the product only and is totally exclusive of postage, packaging etc. The total amount awarded can be viewed within each product.
The loyalty bonus currently earned is 1.5% of the value of each product. MNS reserve the right to change this at any time.
When an order is placed the total loyalty amount for that particular order is placed in the customers loyalty 'pending' account.
When the ENTIRE order is shipped, the loyalty amount for that order becomes available to spend 7 DAYS after the last item on the order has been dispatched.
The loyalty amount pending and available to spend are available to view at any time under 'My Account'.
Customers are free to redeem the amount in their loyalty acccount at checkout, and are also able to build them up over time if they prefer.
Please note that customers are unable to exchange the amount in their loyalty account for a physical cash sum.
Please note that ALL TICKETS are excluded from the loyalty scheme.
If an item is cancelled from your order before shipping, the amount of loyalty earned for that product will be removed from your loyalty pending account.
If products are returned to MNS after shipping and no replacement is required, MNS reserve the right to remove the total amount of loyalty bonus earned for that product, from your loyalty account. If no loyalty sum is available to spend at the time of return, MNS reserve the right to deduct the amount when more become available to spend.
Gift Certificates
Gift certificates can not be used to pay for musicnonstop.co.uk gift certificates.
Gift certificates have a cash redemption value of 0.001p and are not transferable or assignable.
Any unused balance will be placed in the recipient's gift certificate account, viewable under 'My Account'.
If the order exceeds the amount of the gift certificate, the balance must be paid by credit/debit card or Paypal.
Gift certificates and unused portions of gift certificates expire one year from the date of issue.
Normal musicnonstop.co.uk terms and conditions of purchase apply.
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